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	What does the Display Filter do on the First Draft Authors page? Filter authors based on First Draft grades
	How can I make it easier to find entries in the Address Book? Auto-filter Address Book by Facility
	Why do Authors sometimes disappear from the First Draft Authors page, Available Authors filter? Authors removed from the First Draft Authors page
	What are Masks? Masks Overview
	How do Transcriptionists Manually Download/Retrieve Jobs in the ITC? Search and manually download jobs in the ITC
	How can I specify criteria for Saved Searches in IMC or Secure Web Portal? Specifying criteria for rows and columns in saved searches
	How to create a post-production job sample for QA Scoring? QA Score Job Sample
	How do I Create a Template? How to Create Templates
	How do Saved Searches work? How Saved Searches work
	How can I specify or correct a Document Type (work type) prior to transcription or First Draft? Using the Document Identification Queue
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