KB1012 Print this KB      
How to recover a forgotten password with a valid email address in InfraWare Dictation for iOS and Android.

Answer / Solution

Recover Lost Password in InfraWare Dictation for iOS and Android

Summary

If you forgot your password, follow these steps to recover your account. This requires a valid email address.

Requirement

  • Valid email address associated with your InfraWare 360 User account.
  • iOS v7.14.0 or newer
  • Android v6.5.0 or newer

Steps

  • iOS
    • On the Login screen tap Help me sign in near the bottom of the window.
    • Tap Reset Password
  • Android
    • On the Login screen tap the 3 dots in the upper right corner
    • Tap Recover lost password
  • The browser will launch a window to enter your email address, verify the reCAPTCHA, and tap Submit Request.

  • Enter the Confirmation Code sent to your email address and then tap Confirm.

  • Enter the new password twice and then tap Change Password.

 


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Direct Link to This KB
https://www.infraware.com/KB/?f=1012

Last Updated
Tuesday, August 8, 2023

Tags
KB1012 password forgotten reset mobile Android ios
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