KB ID # 109 - QA Queue Management

Overview

The QA Queue page in the InfraWare Management Console (IMC) allows for signing-off QA approval without going through the normal process of downloading a job to the InfraWare Transcription Client (ITC). This can be helpful to move a job expediently to the next workflow step.

Tasks

For managing QA through the normal process:

Click the QA Queue sub-tab under the Queue tab
Select the job that you would like to QA by clicking on the magnifying glass icon . This will take you to the Quality Assurance page.

This page allows QA personnel to approve that a document meets standards. A user can approve the document by clicking the Approve button. If the user has a supervisory position, that user may approve the document for the entire level by clicking the Supervisory Approval button. This page allows QA approval of a transcribed report.

Click the Approval button at the bottom of the page to approve the document. If the job doesn't meet standards, click the Return for Corrections button or leave the job in QA Pending.

Related KBs

	What is a QA Admin? Master QA Permissions
	How do I QA a document? Perform QA using the InfraWare Transcription Client (ITC)
	Why will a QA Pending job not route to me when I log into the ITC? Routing QA Pending Jobs