How do Alerts Work?

Overview & Solution

Alerts help users by automatically identifying jobs that need special attention. They can be set to notify users when certain conditions, such as a turn-around deadline approaching, are met. Criteria for Alerts can be attached to various scopes (i.e. Document Type, Author, etc.) and can specify certain actions, such as email notification, a text message page or even automatic escalation of the job’s queuing priority. 

Steps

To setup an alert:

• Login to the IMC.
• Select the Workflow tab ⇒ Alerts sub-tab.
• Click Add New Alert
• Alert Scope:  Select a Scope.  An alert can apply to your whole Account or just a specific Facility, Author, Document Type, etc.
  
  
• Alert Criteria:  Select a Criteria and Specify a Value:
  • TAT Approaching
    • TAT Remaining (minutes)
  • Time in Queue
    • Time in Queue (minutes)
  • Doc Type Requires Specification
  • New Job Received
    • STAT Jobs Only option
  • Time in Pending Transaction
    • STAT Jobs Only option
    • Time Pending (minutes)
  • First Draft:
    • New First Draft Volume Available
    • Enabled First Draft Volume Downgraded
    • New Dictation Source Detected by First Draft
  • Delivery Failed
    • Number of failed delivery attempts
      
      

• Action:  Specify an Action: Email to platform user(s), eMail to Non-Users, eMail to Roles, eMail Account Manager.
• Renotification:  If you wish to be renotified set the criteria. If this field is left blank there will be no renotifications sent.
  
• Save Alert:  Click the Save Alert button at the bottom left to save this alert.

Don't forget to test the new alert with a special job to verify it works as intended.

Note

If you want to receive a text message, the platform supports that through email-to-text gateways.  To send an alert via text message you would select:

1. Email to non-users
2. Text Format
3. Enter the email address specific to the wireless provider.  For a Verizon Wireless phone that would be [ten_digit_phone_#]@vtext.com

Wikipedia has a good list of gateways for other providers: http://en.wikipedia.org/wiki/List_of_SMS_gateways