|KB164 Print this KB|
|How can users easily email their account admin?|
|Answer / Solution|
How to Email the Account Administrator Support Contact
InfraWare 360 includes a feature to conveniently enable users of the Secure Web Portal (facility users) to email their administrator support contact. (Note: This is outside of InfraWare Support. The communication discussed in this article applies to support from the InfraWare customer to the facility end-user.)
To enable this feature, simply place a valid Internet email address in the field labeled "Support Email address" on the Account Settings page in the InfraWare Management Console (IMC).
Prior to enabling this feature, users of the Secure Web Portal see the name of the Account in the upper-right hand corner. After enabling this feature, the name of the Account is appended with a link to email the Account Admin and looks like this:
The email address in this field is also used for users of the InfraWare Mobile app (iOS and Android) to send a password reset request.
One final note: This feature depends on a properly configured email program on the end-user's computer. InfraWare does not handle the email, but rather invokes the user's email program with the Admin's email address already filled in.
|How can I use the InfraCare Support Portal?
Instructions on using InfraCare Support Portal
|Direct Link to This KB|
|Tuesday, December 1, 2020|
|email support supervisor administrator mobile password reset KB164|