InfraWare Knowledge Base

Welcome to our Knowledge Base. Here you will quickly find answers to our most commonly asked questions.

Browse Topics

Top 20 KBs
	How do I reload the .NET Framework on my computer? Reloading .Net Framework
	What keyboard shortcuts (Keystrokes) are supported in the ITC? Keystrokes supported in the ITC
	Using InfraWare Documentation & the Table of Contents How to use InfraWare Documentation
	InfraWare 360 platform Overview InfraWare 360 Platform Overview
	How do Transcriptionists Manually Download/Retrieve Jobs in the ITC? Search and manually download jobs in the ITC
	How do I enter dates on the ADT Screen? How to enter dates on the ADT Screen
	How do I start with the InfraWare Transcription Client (ITC)? Quick Start Guide to the InfraWare Transcription Client (ITC)
	How do I configure the platform features? How to Configure the Platform Features
	Best Practices in Dictation
	How to import and export word expander lists How to import and export word expander lists into Quick-Type & Quick-Text
	How do I use Playback Pedals (Foot Pedals)? Configure pedals for ITC
	How does eSign-off work? eSign-off Explained
	How do I install the InfraWare Transcription Client (ITC)? How to Install the ITC
	What are Normals? Normals Explained
	How to view QA Score/MT Feedback in the ITC Review QA Score/MT Feedback in ITC
	Key Terms used in the InfraWare 360 platform InfraWare 360 Platform Key Terms
	How do I insert the Patient Name into a document? Inserting the Patient Name into a document
	Quick Start Guide: InfraWare Dictation Client (IDC) Getting Started in the InfraWare Dictation Client (IDC)
	How do I Access Keyboard Legends in the ITC? How to Access Keyboard Legends
	How do I use the Web Portal? Quick Start Guide to the Web Portal

Recently Added KBs
	Does the InfraWare Dictation mobile app support Biometric login? Signing in to InfraWare Dictation for iOS and Android using Biometrics
	How to recover a forgotten password with a valid email address in InfraWare Dictation for iOS and Android. Recover lost password in InfraWare Dictation for iOS and Android
	ITC Inactivity Timeout ITC Inactivity Timeout
	What browsers does InfraWare Support? Supported Browsers
	How is editing multi-speaker work different from regular First Draft editing? What are the Multi Speaker specific keyboard shortcuts?
	How do I restore a previous version of a template? Restoring a Previous Version of a Template in the ITE
	Where can I find FD Graded Model Details in the ITC? FD Grades visible in the ITC
	Transcriptionist Setting - Limit Job Duration Maximum Job Duration
	Does InfraWare support Microsoft Edge Microsoft Edge and InfraWare explained
	How can an author play audio in the InfraWare Portal? Play Audio in InfraWare Portal
	How do I delete a draft in InfraWare Dictation for iOS? Deleting Drafts in InfraWare Dictation for iOS
	Data Retirement Options Available in the IMC for Administrators Data Retirement Options in the IMC
	How do you manage the Address Book in the Portal? How to Manage the Address Book (CC Physician List) in the Portal
	How do I use Advanced Audio Options in the ITC? Advanced Audio Options in the ITC
	What is the Author Activity Report? Author Activity Report
	How do I manage Saved Searches in the Secure Web Portal? Managing Saved Searches in the Secure Web Portal
	How is Rounding of numbers handled on the Billing Report? Rounding of numbers on the Billing Report
	How do I see a list of QA Marks? QA Marks Report
	How can I allow users to modify STAT in the Portal? Allow Users to Modify STAT in the Portal
	REW / FF Speed RW/FF Speed Increments