KB583 Print this KB      
How do I send a Secure Email Delivery from the ITC?

Answer / Solution

Secure Email Delivery On Demand Explained


Secure Email Deliveries can be generated on-demand via the InfraWare Transcription Client (ITC).  This is often helpful for ad hoc deliveries where no permanent Delivery Plan has been established.


Steps to complete

    • From the ITC editor, open the address book by pressing Ctrl + Shift + B or by clicking the toolbar
    • On the address book form, highlight an address book entry and then press Ctrl + S or click the 'New email' button.

    • Entry with eMail:  If the selected address book entry contained an email address this value will be pre-populated.  Press ENTER or click on 'Next'.
      • The platform user's information will next be displayed for confirmation.  Press ENTER or click on 'Create'. 
    • Entry without eMail:  If there is no eMail Address for the selected entry the form will be blank.  Enter the eMail Address and then press ENTER or click on 'Next'.
      • If the email address was not located on the platform then the First Time EMail recipient form will display.  First and Last Name are required.  The fields will be pre-populated with the information from your selected address book entry.  Press ENTER or click on 'Create'.   (Note: This information will be confirmed by the target user during registration.)
    • Success message will display.  Press ENTER or click on 'OK'.

    Related KBs
    What is Secure Email Delivery?
    Secure Email Delivery Overview
    How do I send a Secure Email Delivery from the IMC and Secure Web Portal?
    Send ad-hoc Secure Email Delivery from IMC
    How are documents from Secure Email Delivery downloaded?
    Downloading document from Secure Email Delivery
    How do I see Secure Email Delivery activity?
    Secure Email Delivery Report
    How do I manage bans for Secure Email Delivery?
    Manage Email Delivery Bans
    How does a platform user receive secure email?
    secure email for platform users

    Direct Link to This KB

    Last Updated
    Tuesday, November 3, 2015

    KB583 ad-hoc Secure email on-demand ITC
    How would you rate this article?



    Back to Top