|KB85 Print this KB|
|ITC Error Message at login: "You are not an authorized or active transcriptionist."|
|Answer / Solution|
ITC Error Message at Login Explained
When error message "You are not an authorized or active transcriptionist" appears when trying to login to the InfraWare Transcription Client (ITC) there are two likely reasons. In order to login to the ITC a user must exist on the platform, AND:
To assign a user the Transcriptionist role, in the IMC, select the checkbox next to "Transcriptionist" under "Account Roles" on the user settings page.
To assign an ITC license to an MT, in the IMC, on the Transcriptionist settings page, click the "Assign License" link under the "Licensing" option.
|How do I login to the InfraWare Transcription Client (ITC)?
Logging into the ITC
|How can I manage my license keys?
Account Settings - License Keys
|How do I submit an ITC error report to InfraWare Support?
How to submit an ITC Error Report
|What happens if I unassign an ITC License from a Transcriptionist?
Unassigning an ITC License from a Transcriptionist
|Direct Link to This KB|
|Wednesday, June 21, 2017|
|login ITC active license error KB85|