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How can I place my logo on the Secure Web Portal and the Secure Web Portal Login?

Answer / Solution

How to Place My Logo on Secure Web Portal


You can brand the Secure Web Portal by replacing the default InfraWare logo with your own logo. The process is very simple.

Note: This step will not eliminate references to InfraWare. It is simply designed to give your company the primary identification.


Logo Requirements

InfraWare recommends that you use a jpg or gif version of your logo with a maximum width of 200 pixels and a max height of 52pixels. You might need to modify your image to fit nicely.


Once your logo is ready to go, follow these steps:

  • Login to the IMC as an administrative user.
  • Click Administration
  • Click "Edit" to the right of your Account name.
  • Click "Change Logo"
  • On the next screen, click the Browse button and find the logo file on your computer.
  • Click the Add Logo button.
  • When complete, you should see your logo in the upper left of the Secure Web Portal screens upon your next login. If, for any reason, it doesn’t look as expected, follow the same process and click the Revert to InfraWare Logo button instead of Add Logo. You can follow the process again at any time to replace your logo.

Displaying the Logo Image at Login

Your custom logo will be displayed in the Secure Web Portal to all users under your Account. Prior to login, however, when the user is typing their email address and password, the Secure Web Portal does not know who will login and what logo to display. Without that knowledge, the InfraWare logo will be displayed. There are two optional work-around solutions.

If you place a link to the Secure Web Portal login on your website, the target URL would normally be:


The login page supports an optional parameter that tells it the Account for which the user plans to login. This provides enough information for the page to display the logo associated with that account.  Example:


Where xxxx is your Account ID, which can be found in the IMC under Administration if you Edit the Account. The Confirmation Code of yyyy is a random code generated for each account to protect your account from suspicious access. To find identify the exact URL for your account login with your customer logo displayed, return to the Account Logo page in the IMC by navigating:

  • Administration, Edit (Account), Change Logo. If you have a custom logo uploaded, the very bottom of this page will display a URL like the one above that is custom to your account.

Cookie remembers last Account login

Once a user has followed a custom login link (as above) a cookie is placed on their computer to remember the account used. A cookie is a small file that a web server places on a user’s computer to remember that user. Most web browsers support cookies, and although they can be disabled, most users leave them enabled. When a user returns to the login page at a later time, if the cookie exists, that Account ID is observed even if an Account ID is not specified in the URL.

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Last Updated
Tuesday, December 1, 2020

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