KB926 Print this KB      
What do I do if Dictations stop recording in the middle of dictating with InfraWare Dictation or InfraWare Mobile?

Answer / Solution

Troubleshooting - Recording Stops in the Middle of Recording


To correctly diagnose the cause of the behavior we may need some additional information:

  • What does the app do when it stops, or what is the state of the application when you notice it has stopped?  

    • For example, is it at a login screen, or on the dictate screen with the job stopped or paused, or is an error message displayed?  

      • If it is on the login screen, when you log back in does the app present an alert message saying anything about the previous logout being due to low memory?  

  • Did any phone calls come in during the dictation (perhaps with ringer on silent)?

  • Were any alert-style iOS notifications received (N.B.: notifications set to display as alerts can interrupt recording, but notifications set to display as banners should not interrupt recording.)  

      • Examples of possible notifications include things like text messages and calendar or timer events.  

  • Also, it might be helpful to know what position the device is in during dictation.  

    • For example, is it being held up to the ear like a phone call, or held in front/placed on a table like a speaker-phone.

  • Any info you can think of that might help identify the root cause would be appreciated.


Related KBs
What is InfraWare Dictation for iOS?
InfraWare Mobile for iOS Overview
How is InfraWare Dictation for Android different from InfraWare Dictation for iOS?
InfraWare Mobile and InfraWare Dictation for iOS
What is InfraWare Dictation for iOS?
InfraWare Dictation for iOS Explained
What is the InfraWare Mobile Drafts page?
InfraWare Mobile Drafts Page
What is InfraWare Dictation for Android?
What is InfraWare Dictation for Android?

Direct Link to This KB

Last Updated
Friday, December 9, 2016

Troubleshooting Recording Stops Recording mobile dictation KB926
How would you rate this article?



Back to Top