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How do I set the maximum amount of time a job can be checked out by an MT?

Answer / Solution

How to set the maximum amount of time a job can be checked out by an MT


The InfraWare 360 platform allows for Administrators to set the maximum amount of time a job can be checked out by an MT.  The job would be automatically returned to server when this time limit has been reached.  Any work performed by the MT during checkout will be lost.  The default setting is set to 0 which disables the feature (no maximum).

The InfraWare 360 platform will attempt to detect if a job is open in the MT's ITC editor.  If a job is found to be open in the editor (i.e., the MT is actively working the job) then the open job will not be considered for automatic return to server.  


  • Log in to the IMC using your Administrator username and password
  • On the Administration tab, choose the Users sub-tab.
  • Select the MT you would like to edit and click the pencil icon next to their name to edit their Transcriptionist Settings 
  • Under Basic Settings --> Return checked out jobs to server after ______ minutes: 
    • Enter the number of minutes the MT is allowed to have jobs checked out to them.
    • Enter 0 to disable this feature - checked out jobs will not have a time limit.  (Default for this setting = 0)
  • Click Save All when done. 

Important: This will occur even if the MT/QA is not logged in and the ITC is closed or the computer is turned off.  That means the job will become available for other users (subject to permissions and workflow rules).  Immediately after restarting the ITC the ITC will receive notice that the job was pulled and it will be removed from the job listing.  A message will display in the Windows system tray (by the clock) when the ITC receives notification from platform servers that the job is no longer checked out to that user.

Note:  See KB745 for details on automatic retrieval of the jobs from the ITC - Only available in the Gen6 ITC version or newer.

Related KBs
Why isn't a transcriptionist receiving jobs when there is room in their Queue?
Identifying jobs that are checked out
How do I see the date/time an MT checked out a job?
Job Checkout Date/Time
How can I send a job back to do additional transcription?
Return to Transcription
What happens in the ITC when jobs become no longer checked out to the MT?
Retrieval of Jobs report No Longer Checked Out in the ITC

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Last Updated
Monday, October 20, 2014

maximum jobs checked out return to server KB303
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