Reprocess FD when Job Properties changed in the Secure Web Portal   

Summary

When the properties of a job are changed for jobs eligible for First Draft back-end speech recognition service, key elements of the speech model may no longer provide the best possible output. 

Solution

In the IMC an Administrator may have the option to requeue for First Draft prior to routing to a Transcriptionist/Editor.  See KB739 for details on that setting.  When a job is changed in the Secure Web Portal by a facility user there is an option on the Facility Settings page which will tell the system to reprocess the job for First Draft.  This option helps to minimize the loss of First Draft volume. 

Requirements

• Administrator Login for the InfraWare Management Console (IMC)
• Account must be enabled for First Draft.
• Job Status must be Ready for MT.  See KB265 for more details on Job Status.
• The original .WAV file must be available.  If you attempt to re-queue a job for which the .WAV is not available the Audit Trail will reflect this as the reason for not processing for FD.  See KB804 for details.

Steps

• Log in to the InfraWare Management Console (IMC).
• Go to the Administration tab ⇒ Facilities sub-tab.
• Click on the name of the Facility.
• Choose the Settings option at the top of the page.
  
• Scroll down to the Web Portal section and check the box to enable the Reprocess FD when Job Properties changed in Web Portal option:
  
• Click Update Facility

Workflow Considerations

• If the job is First Draft and the Job Properties are changed to an Author/Document Type combination not enabled for First Draft, when the job is reprocessed for First Draft the following actions will be taken:
  • The draft will be discarded.
  • The First Draft Flag on the Queue will be cleared.
  • The job will be a regular Transcription job.
  • The action will be recorded in the Audit Trail.
  • The job will show on the Discarded Drafts Report (KB737).
• If the job is First Draft and the Job Properties are changed to an Author/Document Type combination which is enabled for First Draft, when the job is reprocessed for First Draft the following actions will be taken:
  • The current draft will be discarded.
  • A new draft will be generated based on the Author/Document Type combination.
  • The First Draft Flag will remain in the Queue.
  • The job is sent back to status "Processing First Draft."
  • Once available, the new draft will be available and follow current workflow rules.
  • The action will be recorded in the Audit Trail.
• If the job is NOT First Draft and the Job Properties are changed to an Author/Document Type combination which is enabled for First Draft, when the job is reprocessed for First Draft the following actions will be taken:
  • A draft will be generated based on the Author/Document Type combination.
  • The First Draft Flag in the Queue will be checked.
  • The job is sent back to status "Processing First Draft."
  • Once available, the First Draft job will be available and follow current workflow rules.
  • The action will be recorded in the Audit Trail.
• If the job is NOT First Draft and the Job Properties are changed to an Author/Document Type combination NOT enabled for First Draft, when the job is reprocessed for First Draft the following actions will be taken:
  • The First Draft Flag on the queue will remain unchecked.
  • The job will remain a regular Transcription job.
  • The action will be recorded in the Audit Trail.  FD will not be mentioned in the Audit Trail.
• If the job is not in "Ready for MT" nothing in the workflow will change and a new draft will not be generated.
• If the option to Requeue for First Draft is visible and the job is currently First Draft the option will be checked by Default.
• If the option to Requeue for First Draft is visible and the job is currently NOT First Draft the option will be UNchecked by Default.

Billing Considerations

• If the job is a First Draft job and it is re-queued for First Draft for an Author/Document Type combination which is enabled for First Draft, there will be a charge for the original draft and a separate charge for the new draft.  **Subject to your contacted agreement for First Draft**
  
• If the job is NOT a First Draft job and it is re-queued for First Draft for an Author/Document Type combination which is enabled for First Draft, there will be a charge for the new draft.  **Subject to your contracted agreement for First Draft**