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	How can I Allow (or Deny) Authors to Access Audio? Facility Settings - Allow Authors to Access Audio
	What is First Draft Lite? Explanation of First Draft Lite
	What is the purpose of the Facility setting "Hide First Draft Labels"? Hiding First Draft Labels
	To what extent is Direct Messaging supported in the platform today? Direct messaging DDS delivery DirectTrust
	How do Alerts work? Alerts explained
	What is the InfraWare Disaster Recovery Plan? Overview of InfraWare's strategy for disaster prevention and recovery
	InfraWare 360 platform Overview InfraWare 360 Platform Overview
	How do Transcriptionists Manually Download/Retrieve Jobs in the ITC? Search and manually download jobs in the ITC
	Where can I get info on common ITC Error Messages? Overcoming ITC Error Messages
	Are Direct Message Acknowledgements included in the Audit Trail for a job? Direct Message Acknowledgements in the Audit Trail
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